Terms & Conditions

MHQ Grocery Store Product Terms & Conditions

Please read these product terms and conditions carefully as they affect your rights and liabilities under the law and set out the terms under which MHQ  makes the products available to you ("Product Terms").
  • Prices and VAT
  • Availability
  • Acceptance
  • Delivery
  • Returns of non-perishable items
  • Cancellation
  • Payment
  • General
  • Cheaper Alternatives
  • Electrical Goods Refund Policy
  • Customer services
1. Prices and VAT
Please note that the prices on our website are guide prices only and confirmed only when your order is confirmed. 
All prices are expressed inclusive of any VAT payable unless otherwise stated. The price of the items does not include the service charge which will be charged at the rates applicable to the date & time of your delivery. 
If you have any queries please contact our Customer Services Team on 01-8448501,08064672762, Monday to Saturday 7am to 8pm and Sundays 2pm-8pm.
MHQ VAT no:14032834-0001
 
Availability
If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you. Please note that we will attempt to deliver substitute lines should selected lines be unavailable unless you request us not to do so.
 
2. Acceptance
There will be no contract of any kind between you and us unless and until we actually dispatch the goods to you. Your order is an offer to buy from us. Nothing that we do or say will amount to any acceptance of that offer until we actually dispatch the goods to you. At any point up until then, we may decline to supply the goods to you without giving any reason. At the moment that the goods are dispatched (and not before), a contract will be made between you and us, and you will be charged for the goods.The mhqstore.com grocery home delivery service is available for non-commercial and domestic use only. MHQ Nigeria Limited reserves the right to refuse orders from businesses or that we consider are for commercial or other non-domestic concerns.
 
3. Delivery
Delivery will be made to the address specified by you on the completed order form.We will deliver your order to the main entrance of the delivery address. At your request, our driver may carry your order into the delivery address, for example, to a particular floor in an apartment block or into your kitchen but only if: (a). the driver has your permission and (b) our driver believes that it is safe and practical to do as you request. We always reserve the right to deliver only to the main entrance of the delivery address.Please note that we deliver goods only to specified regions within the Lagos state for the time being. Delivery times will be agreed with you after the order is placed.
All goods must be signed for on delivery by an adult aged 18 years or over. If we attempt to deliver your order to the delivery address as arranged with you but there is nobody at the delivery address to accept your order, the driver will leave notification of attempted delivery and you will need to contact our Customer Service Centre to re-arrange delivery.In these circumstances, if we have to return to deliver the goods, a further charge may become payable provided that delivery is attempted at the agreed time.Whilst we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.
 
4. Returns of non-perishable items
We hope you will be happy with your purchase. However, should you feel it necessary to return an item, we aim to make the returns process as simple as possible. If you are unhappy with any non-perishable items, simply contact our Customer Service Centre, in the original packaging within 7 days of dispatch and we will give you a refund on those products or replace the item.Please note that, in the event of a refund, Your statutory rights are not affected.
 
5. Cancellation
You can cancel or change any of your current orders up until 4pm on the day before delivery.you can call our Customer Services department on 01-8448501,08064672762. Please note that orders cannot be cancelled by email.
 
6. Payment
You can pay by any Interswich ( Verve card) or Mastercard credit card .Your credit/debit card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of placing your order. You will not be charged until your order is ready for dispatch.Our liability to you in connection with any order will not exceed the total price charged for the relevant items.We accept orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology, for example, 3.0 version or higher of Explorer and versions 3.02 or higher of Netscape. This means you cannot inadvertently place an order through an unsecured connection.
 
7. General
These Product Terms shall be governed by and construed in accordance with the laws of Nigeria and any disputes will be decided only by the Nigeria courts.If any of these Product Terms is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms which will continue to be valid and enforceable to the fullest extent permitted by law.
 
 
8. Customer Services
If you have an order query, please e-mail us at info@mhqstore.com
 
The mhqstore.com Online Grocery Store is operated by MHQ
Nigeria Limited.
If you have any queries please contact Customer Services on info@mhqstore.com.